Deliver real-time, personalized customer support through voice and chat, providing secure usage insights and guided product recommendations that improve experience, resolve issues instantly, and drive revenue.
LUX provides customers and partners of companies with a real-time, easy-to-use, and friendly interface to query usage data, trends, product recommendations, and more. LUX combines supervisor-based architecture, FastAPI, and semantic routing to ease scaling, ensure compartmentalized security, and enable intelligent decision-making. LUX interfaces include voice-to-text and voice-to-voice communication and adopt different personas for optimal customer service.
Energy utilities are deploying LUX to offer real-time support on billing and usage to residential and small business customers, including tips and directed links to marketplaces. The result sees LUX generating sales revenue and improved CX from queries and other customer interactions.
With LUX, you gain a new level of customer service that is tailored to your business and offers instant 24/7 support, personalized customer experiences, fast query resolution, and contextual product steers, including 'click to buy,' that generate revenue.
Instant answers to customer questions on billing, usage, trends, product choices, and troubleshooting.
Voice-to-text and voice-to-voice options allow customers to talk naturally—just like speaking with a representative.
LUX adjusts tone and style based on customer type, channel, and scenario to provide the most relevant, human-feeling support.
Supervisor-based routing and compartmentalized data flows maintain business-grade security while supporting rapid growth.
Provides contextual, personalized product suggestions and “click-to-buy” paths that increase revenue from customer interactions.
Allows customers to instantly query billing, usage, performance, and historical trends in natural language.
